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Returns policy
1. Returns policy relating to businesses (ie anyone using the goods for anything other than personal use)

1.1 Any return of goods must be made within seven days of receipt of those goods. Any returns outside of these dates will not be accepted under any circumstances. No refunds will be made in respect of carriage charges unless we deem the product is faulty or we have made a mistake when despatching the goods.

1.2 If you believe the product to have a fault, please do not return it without first contacting us to explain the problem.

1.3 Products returned outside of the returns policy (seven days from receipt of those goods)  may be sent back to the customer and/or charged to the customer for return.

1.4 Any single item with an ex-VAT value of £250 or over is returnable at our discretion.

1.5 All items must be returned in their original packaging and sufficiently protected so as to avoid any damage. Goods being returned must be sent by secure carrier and by signed delivery. Any liability for breakages on return lies with the customer or carrier.

1.6 Once the goods have been received in a resalable condition, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

1.7 You will be re-credited for the costs incurred in returning any faulty goods.

2. Cancellation rights pertaining to consumers (non business transactions)

2.1 Under the Distance Selling Regulations as a private individual you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any bespoke or made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

2.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible. Please contact us for returns address for the product you have ordered.

2.3 If you believe an item to be faulty please do not return said item without first contacting us to explain the problem. Goods returned outside of the seven day period may be sent back to the customer and no credit issued.

2.4 All items must be returned along with their original packaging and with sufficient protection to avoid damage occurring in transit. Goods must be sent by secure carrier and signed for.

2.5 Once you have notified us that you are cancelling your contract, and the goods have been received, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

2.6 You will be re-credited for the costs incurred in returning any faulty goods

3. Cancellation by us

3.1 We reserve the right to cancel the contract between us if:

3.1.1 We have insufficient stock to deliver the goods you have ordered.

3.1.2 We do not deliver to your area or:

3.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

4 Liability

4.1 If you do not receive goods ordered by you within 10 working days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).

If you notify a problem to us under this condition, our only obligation will be, at your option:

4.1.1 To make good any shortage or non-delivery;

4.1.2 To replace or repair any goods that are damaged or defective; or

4.1.3 To refund to you the amount paid by you for the goods in question in whatever way we choose.

4.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

4.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

4.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.